PLAYING SAFELY – HOW WE PLAN TO PUT ON CONCERTS THIS AUTUMN AT ST GEORGE’S, HANOVER SQUARE

Message from the CEO and Artistic Director

The safety of our players, our volunteers and our audience, in the light of the Covid-19 crisis, is paramount. But we also want to support our players during these tough times by trying to put on events where we can and we want our loyal supporters and benefactors to participate as much as they can too.

We are now in Phase 4 of the Government’s plan for the arts: this means we can put on live indoor events, and admit audience members, provided that we comply with the rules on social distancing and the wearing of face coverings.

This document sets out how we intend to achieve this: ensuring our events are safe but also enjoyable to participate in.

Marc Corbett-Weaver

OUR AUDIENCE

We very much look forward to seeing our supporters at our concerts on 24 September and 22 October. Please note that, in accordance with Government guidelines, we cannot have either brass or woodwind sections of the orchestra, or any singers, so we have adjusted the concert programmes accordingly – please see our website.

St George’s has implemented safety measures, including enhanced cleaning and one way systems.

To ensure socially distant seating at St George’s, we are restricting the number of tickets available and asking everyone to observe two meters social distancing at all times when in the venue: our seating layout is designed to achieve this. If you are attending with other members of your household and want to sit closer together, you must tell us in advance.

We will not be issuing paper tickets, so when you arrive please give your name to the steward and you will be guided to your allocated seat(s).

If programmes are available for purchase, we can only accept contactless payment at the event or payment in advance.

Wearing a face covering over your nose and mouth is compulsory at all times when within the venue: we are afraid we cannot make any exceptions. The venue staff will not allow you in without a face covering. Hand sanitising gel is available in the venue.

We are not able to offer refreshments during any interval and you are asked not to bring any food or drink with you, with the exception of bottled water. Please take care when removing your face covering to take a drink.

During any interval, you are welcome to remain in your seat or leave the venue temporarily. Please ensure that you use hand sanitiser both as you leave and when you return.

The washrooms at the venue are available, but please comply with the instructions of the stewards.

We are confident that audience members will understand and comply with these important measures, implemented for their safety and the safety of the orchestra and volunteers.

We want to make sure that our other supporters and benefactors who cannot attend are able to participate in other ways, so our performances will be recorded and made available via the Firebird website or on YouTube.

Please see our Privacy Policy.

What happens if the situation changes before the event?

The following are conditions applying to all events until further notice:

  • if, for reasons relating to the Covid-19 crisis (such as changes in lockdown rules or transport restrictions) we are unable, or judge that it would not be safe, to allow access to an event, but the event still goes on, you can choose:
    o to receive a refund of the ticket price; or
    o to attend a future event instead; or
    o to donate the ticket price to the charity.
  • if we cancel or postpone an event (for any reason), you can choose: 
    o a refund; or
    o to attend any postponed performance or a future event; or
     o to donate the ticket price to the charity.
  • if you contract Covid-19 or have any of the Covid-19 symptoms, you must not attend. St George’s may use temperature sensitive devices and refuse you entry if your body temperature is abnormally high. In those circumstances we would allow you to use your tickets at a future event instead.Please note that it is a condition of entry to an event that you comply with the social distancing and face covering requirements set out above.

OUR PLAYERS

In accordance with the Government’s guidelines, we will not be including woodwind or brass sections, or singing, in our performances.

Our players will be two metres apart on stage for rehearsals and the performance and must wear face coverings at all times within St George’s. Social distancing measures will be in place at the Church to ensure that the green room facilities, including washrooms, are compliant.

You may bring bottled water with you, but please take care when pulling face coverings down to drink.

Please bring your own music stand with you and note that players cannot share a stand. Chairs will be available and will have been sanitised in advance.

Hand gel and sanitising wipes will be available at the venue.

Players should note the ways we will be ensuring that volunteers and the audience are also complying with appropriate guidelines, set out below.

You must not attend if you have any of the Covid-19 symptoms. St George’s may use temperature sensitive devices and refuse you entry if your body temperature is abnormally high.

What happens if…

  • the event is cancelled? If you have been booked for an event that is cancelled, we will pay you 50% of the agreed fee.
  • the event is postponed? We will pay you when the event actually takes place.

We want to make sure that our supporters and benefactors who cannot attend are able to participate in other ways, so our performances will be recorded and made available via the Firebird website or on YouTube. Please see our Supporters’ Data Privacy Policy.

If you have any issues or questions (or feel at all unwell before the event), please contact Marc Corbett-Weaver.

OUR VOLUNTEERS

We rely on our volunteers to make our events as safe and orderly as possible, working closely with the staff at St George’s. Please note that you will not be asked to enforce any of the rules relating to social distancing or the wearing of face coverings or to refuse entry to audience members who are not wearing face coverings.

You will need to wear a face covering at all times when in the venue and ensure that you are two metres away from any other person unless they are part of your household. Hand sanitising gel and wipes will be available.

You may bring bottled water with you, but please take care when pulling face coverings down to drink.

Please make sure that you adhere to any requirements that St George’s have implemented on the night.

We want to make sure that our supporters and benefactors who cannot attend are able to participate in other ways, so our performances will be recorded and made available via the Firebird website or on YouTube. Please see our Supporters’ Data Privacy Policy.

If you have any issues or questions (or feel at all unwell before the event), please contact Marc Corbett-Weaver.