1.              These terms

1.1            What these terms cover. These are the terms and conditions on which we supply services (such as tickets for our events) to you. The term “product(s)” used in these terms and conditions refers to those services.

1.2            Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3            We are under a legal duty to supply products that are in conformity with this contract.

2.              Information about us and how to contact us

2.1            Who we are. We are London Firebird Orchestra a company registered in England and Wales. Our company registration number is 08392959 and our registered office is at 83 Victoria Street, Westminster, London, SW1H 0HW.

2.2            How to contact us. You can contact us by writing to us at

2.3            How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the e-mail address or postal address you provided to us in your order.

2.4            “Writing”. When we use the words “writing” or “written” in these terms, this includes e-mails and information provided on our website.

3.              Our contract with you

3.1            How we will accept your order. Our acceptance of your order will take place when confirmation appears on the payment screen on our website, at which point a contract will come into existence between you and us. We will then send you an e-mail confirming your order.

3.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for your order (for example, because an event is sold out or has been postponed or cancelled).

4.              Our rights to make changes

4.1            Changes to events. The nature of our events is such that we may be forced to make changes to the advertised programme soloist or conductor or to postpone or cancel an event due to circumstances outside our reasonable control. Where this happens we will endeavour to contact you directly and publish details on our website.

4.2            In relation to events, if we cancel or postpone a concert, you are entitled to a refund and this will be processed in accordance with clause 7.

5.              Tickets

5.1            An electronic ticket will be sent automatically to your e-mail address once your order has been confirmed. A paper ticket will be available on the door if required.

5.2            We are not responsible for delays outside our control.

6.              Exercising Your Right To Change Your Mind (Consumer Contracts Regulations 2013).

6.1            For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

6.2            When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of:

a)     an event with a specific date or period of performance (and please note that most of our events will have a specific date of performance); or

b)     any events once they have been held.

6.3            How long do I have to change my mind? If you have bought services for which you have a right to change your mind, you have 14 days after the day we notify you to confirm we accept your order in which to do so. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

6.4            If you notify us that you have changed your mind about tickets you have purchased, please notify us by e-mail (at the e-mail address referred to in clause 2.2) and we will cancel those tickets.

7.              Refunds

How we will refund you.  We will refund you the price you paid for cancelled events, and this will be processed by PayPal. It may take several hours for the funds to appear in your account.

8.              Price and payment

8.1            The price of products (including VAT where applicable) is set out on the order pages on our website.

8.2            We must receive payment in full before we dispatch any tickets.

9.              Our responsibility for loss or damage suffered by you

9.1            We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

9.2            We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.            How we may use your personal information

For information on how we will use your personal information please refer to our Privacy Policy.

11.1         We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

11.2         You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.3         If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.4         Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

11.5         Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.